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Why is my Shopping Cart empty! I have added items to it or tried to.
You may have been inactive (did not click on a page) for longer than 20 minutes. In order that we can efficiently serve all of our website visitors, we must limit the amount of time our servers hold products in your shopping cart session. If you are inactive for more than 20 minutes, your shopping cart is emptied and you will be redirected. If you register or login your cart will be saved for you to view the next time that you login.
If you were not inactive, and your shopping cart will not accept any newly added items, then the problem may be that you do not have internet cookies enabled or that your browser may have JavaScript turned off. Jardine Diapers shopping cart requires that you enable both JavaScript and cookie support in your browser. Read more detailed information on our Privacy statement. (Search our FAQ for Privacy Statement.)
If you have tried to add an item that is out of stock and cannot be backordered, the product will not be added to your cart. Please read the product's detail page for information about backorders.
Jardinediapers.com is committed to the highest levels of consumer protection. However, the technology we use to create your shopping bag (cookies, javascript, etc), can sometimes be misclassified by your security software as a threat. Jardinediapers.com does not employ any technology that can harm your computer. If you experience difficulties adding items to your shopping bag or using our checkout, please adjust your security settings (see below).
In Internet Explorer, setting the privacy setting (under Tools > Internet Options... > Security) to "Very High" or "Highest" prevents you from adding items to your shopping bag. The highest setting you can shop with is "Medium." Nearly all e-commerce sites require cookies to be set like this to function correctly.
Modify your security/firewall/anti-virus software settings
Security/firewall/anti-virus software can sometimes affect how browsers handle cookies. Please make sure you have cookies enabled in your software, or add "www.jardinediapers.com" (the servers that handle our e-commerce) to your "safe list" of sites.
Zone Alarm
· In Zone Alarm, select Privacy.
· Under Cookie Control, click Custom
· In Custom Privacy Settings:
· Uncheck the box that says "Block session cookies"
· Uncheck the box that says "Block persistent cookies"
· Uncheck the box that says "Remove private header information".
· Uncheck the box that says "Expire Cookies"
· Click OK.
Norton Personal Firewall
· Double click on the Norton Personal Firewall icon in the tray.
· Click on the Open option in the pop-up menu.
· Click the Options icon in the Norton SystemWorks menu box.
· Click on the Personal Firewall option in the Options menu box.
· Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
· Make sure you are in the "Web" tab. There may be several domains already listed in this area.
· Click on the Add Site button at the bottom of the Web defaults window.
· You will need to enter www.jardinediapers.com as a new default. This should active the default rules section of that window.
· Make sure the Cookies and Referrer (under Browsing Privacy) are set to permit as a default rule for the www.jardinediapers.com domain.
· Click OK, then click OK again
McAfee Privacy Service
· Right-click the red "M" icon by your system clock.
· Click "Privacy Service."
· Click "Options."
· The McAfee Privacy Service window appears. Click the "Cookies" tab.
· Enter each website address from which you would like to allow cookies.
· Click "Add."
· Once completed, close the window.
Can't find what you are looking for? Contact Us.
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