How do I return or exchange something?

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Jardine Diapers Return/Exchange Policy

Condensed Version:

We do not do exchanges (we will of course fix any mistakes that we make). If you would like a different product, you will need to place a new order.

Up to 30 days from the time that your order was delivered. Packaging (if any) must be included back with the item. Items that came with tags attached, must still have the tags attached. All products are charged a 5% restocking fee when refunded by check or to your credit card. We will refund the full product cost if you choose a credit to our store instead. Store credit is given in the form of an emailed Gift Certificate.

Over 30 days, not over 60 days from when your order was delivered. - 20% restocking fee.

Products that came with hangtags that are not intact will be considered used. Products that came with packaging that is not returned to us will be considered used.

No refund: Over 60 days from when your order was delivered. Any washed, used or resold items. Any personal care product (lotions, soaps, or the like) with safety label removed. The Health and Safety Code prohibits us from taking back any undergarment that has been worn.

There are some products that have exceptions to this policy through the manufacturer. See item details for any exceptions.

Please read the long version for more information.

Long Version:

The receipt date is the date that your order was delivered. Any unused and unwashed items can be sent back within 30 days of the receipt date for refund less a 5% restocking fee when refunded by check or to your credit card. Full refund if you choose store credit. Store credit is given in the form of an emailed Gift Certificate after we receive the products back. Credit certificates are nonrefundable after being issued. We carry a few products that the manufacturer has given a longer warranty, please check the product packaging. No credit will be given for the return of partial packages (e.g.. a roll of flushable liners that has been partially used or a ten pack of Kushies washable liners with a few used) or used items. Personal care products like lotions, creams or soaps must have the safety label intact or no credit will be given. If you send back items for a refund after 30 days of the receipt date, a 20% restocking fee may be applied to the amount. Returned special order items will be charged a 20% restocking fee. Returns are not accepted after 60 days of the receipt date.

The customer will pay return postage for returns unless we made a mistake. If we made a mistake on your order, we will send you the correct items with a postage paid envelope for return of the incorrect items. We must be made aware of mistakes within 3 days of the receipt of your order.

For orders that received free or upgraded shipping over our threshold, you must keep enough products to meet that threshold otherwise your refund will be the total of the products that are sent back minus our actual shipping charges. Coupons, rebates and Club Points may be rescinded if the order no longer qualifies after a return. If you have already redeemed the all of your points, your refund will be reduced by the points ratio.

If you have qualified for the Endless Cover program and send back the qualifying covers for a refund, you will have to qualify again with another order. Credits to your credit card will be made within four weeks after receipt of the products. Orders paid by check or money order will receive a check within a month of receipt of the products.

If you have a defective product from one of the manufacturers listed below, please contact them first. If the manufacturer does not deal directly with defects our policy is to send replacements for defective products before we have seen the defect so that our customers can have usable products as quickly as possible. A defective product is one where the manufacturer has made a mistake in the construction of the product, rendering it unusable. For example, stitching that comes unraveled or fabric that was not sewed down properly and becomes frayed. Occasionally the layer of waterproofing may delaminate from the fabric and cause a defect. These types of defects usually show up within a few uses or washings. Many of the products that we sell do not have packaging and may get dirty in shipping; this is not considered a defect unless the shipping container has been damaged and the product is unusable. An item that has been replaced as defective must actually have a manufacturers defect or problem with the fabric. An item that has been replaced as defective and does not have one of those types of defects may be charged a 20% restocking fee. Defective products will only be replaced with the same product in the same size; refunds will not be given unless we no longer carry the product. We cannot exchange used items that are not defective.

We realize that sometimes customers order things that they are not planning an using right away and only find defects months after the original order was placed. Please call us or email us if you have a defect on a product that you just started using but was purchased more than 60 days ago, but less than 6 months. We may be able to replace the product.

We cannot take products back for return that have been resold.

If your package is refused at the shipping address, we will treat it as a return. Your account will be refunded the product price less 5% and less the shipping charges.

Order corrections - If we have made a mistake on your order, please contact us using the email address on your receipt or just reply to your order confirmation or shipping email. Please do not use the 'Create Return Request' form, your order correction will not be processed properly. For an order correction we will send you the correct product with a postage paid envelope to send back the incorrect products (if applicable). If you choose to pay to return the incorrect items, we do not reimburse postage costs.